A virtual assistant team for multi-carrier dispatch

Embedded a four-person assistant team handling freight confirmations, CRM updates and vendor follow-ups.

The challenge

Nova's dispatchers spent most of their day on confirmations, data entry and chasing vendors, so customer questions waited hours for an answer.

01
Document the work
Shadowed the dispatch team and turned their daily tasks into clear, step-by-step playbooks.
02
Build the team
Matched four trained assistants to cover confirmations, CRM updates and vendor disputes across shifts.
03
Automate the rest
Automated status emails and CRM entries so the assistants could focus on exceptions.

Dispatchers now focus on planning and customers, while the assistant team keeps records current and every confirmation on time.

Loop Fitness · Health & Fitness

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